Delivery times are only estimates, and services are provided by third party logistic partner. This means that we cannot be responsible for delivery times or services once your order is shipped out. Please expect delays during peak periods (e.g. Christmas). We also cannot be responsible for orders or items that are lost.
The details of delivery times will be shown on the relevant product page and we will let you know via email when we aim to dispatch your products once the order has been received.
If you want more information about delivery for a product that you’ve already ordered, please contact us using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strike). If this happens either we or our logistic partner will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the seller will be in touch again to let you know when to expect delivery.
Based on your location, delivery times are:
- Singapore – 2 to 3 working days
- Asia Pacific – 7 to 14 working days
- Europe – 7 to 21 working days
- North America – 7 to 21 working days
Please note that we aim to dispatch all orders within 1 working day upon print production with the exception of Singapore public holidays and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, photogifts cannot be held responsible for any delays caused by destination customs clearance processes.
If you require an item urgently, we will do everything we can. Before you place an order, please contact us at firstname.lastname@example.org.